FAQ
bajilive FAQ — Bonus, Withdrawal, VIP and Account
This page answers the most common questions that come up when playing at bajilive — what the welcome bonus terms are, how long it takes to withdraw to bKash or Nagad, how to earn VIP cashback, and what to do if you have trouble logging in to your account. For ages 21+.
21+ only
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bKash · Nagad · Rocket · Upay
Table of Contents
Bonus Terms
Read the questions below carefully before claiming a bajilive bonus. Using a bonus correctly gives you a much better chance of winning. See below for details on how bonuses work on slots and live games in the bajilive casino.
When you open a new account at bajilive and make your first deposit, the welcome bonus is added to your account automatically. No separate promo code is needed. A 200% bonus is available on a minimum deposit of ৳300, up to a maximum of ৳15,000. Example: deposit ৳1,000 and ৳2,000 in bonus is added, giving you a total balance of ৳3,000.
The wagering requirement on the bajilive welcome bonus is 15 times the bonus amount. That means you need to place bets totalling 15 times the bonus before you can withdraw it. Example: if you receive a ৳2,000 bonus, the total bets required are ৳2,000 × 15 = ৳30,000. This condition applies only to the bonus portion — not to winnings or your deposited funds.
At bajilive, most slot games contribute 100% towards the wagering requirement. Live casino games such as Baccarat, Roulette and Teen Patti generally count partially. Sports bets count when the specified odds conditions are met. Each bonus's terms state what percentage each game contributes — check that before making a deposit.
Yes, you can contact bajilive support while a bonus is active and request to cancel it. However, cancelling the bonus will also cancel all winnings earned with that bonus. Only your original deposit amount will remain. Before deciding, it is worth checking how much of the wagering requirement is still left.
bajilive bonuses generally must be used within a set period. If the wagering requirement is not completed within the allotted time after the bonus is activated, the bonus will expire. Each bonus has its own validity period — read the terms and conditions carefully at the time of claiming so you do not miss the window.
The bajilive 200% welcome bonus is capped at ৳15,000. So if you deposit ৳15,200, the bonus will be ৳15,000 (capped), giving a total balance of ৳30,200. The wagering requirement on the bonus will be: ৳15,000 × 15 = ৳2,25,000. Once that is met, the bonus winnings become withdrawable.
How to Withdraw
The most common withdrawal questions come from bKash, Nagad and Rocket users. Detailed answers about bajilive's payment process are provided below.
Withdrawal requests at bajilive are generally processed within 5 to 30 minutes. Whether you use bKash, Nagad, Rocket or Upay, the funds should arrive within that time. For bank transfers, the time may vary depending on the processing of the bank involved.
The minimum withdrawal amount at bajilive is ৳1,000. Requests below this amount cannot be processed. The minimum deposit amount is ৳300, which applies to all payment methods — bKash, Nagad, Rocket, Upay and bank transfer.
Yes, the bajilive withdrawal system runs 24 hours a day, 7 days a week. Whether it is night-time or a Friday, the same 5 to 30 minute processing time applies. There are no restricted hours, so you can withdraw whenever it is convenient.
For security reasons, withdrawals at bajilive must be made to a payment method owned by the same person who registered the account. Funds cannot be sent directly to someone else's bKash, Nagad or bank account. Following this rule keeps your account secure and helps withdrawals complete faster.
There are a few common reasons a withdrawal stays "pending": the bonus wagering requirement has not been met yet, account verification is incomplete, or there is a mismatch in payment details. If it has been pending for more than 30 minutes, contact bajilive's 24/7 live chat — the support team can resolve it quickly.
VIP Programme
bajilive's VIP programme offers special benefits for regular players. All the details on what each of the four bajilive VIP levels offers and how the weekly cashback works are answered below.
bajilive has four VIP levels: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). Cashback is calculated based on your total net loss for the week. The higher the level, the greater the amount you can get back.
Weekly cashback is calculated on your net loss for that week — total losses minus total winnings. Example: as a Gold member, if your net loss for a week is ৳20,000, your cashback will be ৳20,000 × 0.6% = ৳120. That is the maximum cashback receivable at that tier.
VIP levels at bajilive advance through regular and active play. The more you play and the longer your account stays active, the sooner you can reach the next level — from Bronze up through Silver, Gold and finally Platinum. Contact customer support to find out the specific turnover conditions.
In addition to weekly cashback, bajilive VIP members get priority access to special promotions, faster withdrawal processing and may receive dedicated support. Members at higher levels are notified of special offers earlier during major events or cricket season. The benefits vary by level.
The Platinum level offers up to 0.8% weekly cashback — the highest rate across bajilive's four tiers. The total cashback amount depends on that week's net loss: the percentage is fixed but the actual amount will vary each week. Contact support to ask about any weekly cap that may apply.
Account Questions
From opening a new account to dealing with login issues — see the answers to common bajilive account management questions below. Go to the bajilive login page to access your account directly.
To sign up at bajilive, you need an active mobile number, a valid email address and your date of birth. You will need to verify the OTP sent to complete registration. Accounts cannot be opened if you are under 21. The name and mobile number provided at registration must match your payment details later.
If you forget your password, click the "Forgot password?" option on the bajilive login page. Enter your registered mobile number or email and a reset link or OTP will be sent. If you cannot remember your username, contact support with your registered email or phone number — your identity will be verified and you will be assisted.
When logging in to bajilive from a new device, a verification code may be sent to your registered mobile or email for security purposes. Once you confirm your identity with the OTP, you will be able to access your account on the new phone. If you are logged in on multiple devices at the same time, you may receive a security notification.
To keep your bajilive account secure, use a password of at least eight characters containing uppercase and lowercase letters, numbers and special characters (such as @, #, !). Avoid using your date of birth or phone number as a password. Changing your password every few months is a good habit that keeps your account safer.
Entering the wrong password several times can temporarily lock your bajilive account. Wait a little while and try again, or use the "Forgot password?" option. If the problem persists, contact support via live chat or email — it is usually resolved quickly.
No, only one account per person is allowed at bajilive. Attempting to open multiple accounts using the same identity or payment details can result in all accounts being suspended and bonuses being cancelled. If you have a problem with an existing account, contact support rather than opening a new one.
Still have questions? We are ready to help.
If the answers above did not solve your problem, the bajilive support team is available 24 hours a day, 7 days a week. You can reach out in Bengali or English — whichever you prefer. Players who want to play responsibly are encouraged to read the responsible gaming guide.
Live Chat
Click the live chat button from any page on the site to get support directly in Bengali.
Email Support
[email protected]
Support Hours
24/7 — available at night, on holidays and on public holidays.