bajilive Privacy Policy
Your personal information matters to us at bajilive. This policy explains what data we collect, why we collect it, how we keep it secure, and what rights you have.
Introduction and Scope
bajilive ("we", "us", or "the platform") is an online entertainment and betting platform operating under the domain bajilivenet.cam. We provide casino games, sports betting, and live gaming services for users in Bangladesh.
This Privacy Policy ("Policy") applies to all individuals who use bajilive's website, mobile application, and any other digital channels through which our services are offered. By using our services, you are considered to have accepted the terms of this Policy. For full details on the terms and conditions governing use of our services, please read the Terms and Conditions page.
This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. We reserve the right to update this Policy at any time and will make reasonable efforts to notify users of any significant changes.
What Data We Collect
2.1 Information Provided at Registration
When you open an account with bajilive, the following information is collected:
- Full name and date of birth (for age verification, to confirm 21+)
- Email address and mobile number
- Password (stored using one-way encryption)
- Preferred currency and language settings
2.2 Identity Verification (KYC) Information
We verify identity for transactions above a certain amount, withdrawals, or when claiming promotional benefits. The information collected during this process includes:
- Copy of National ID (NID) or passport
- Proof of address (utility bill or bank statement)
- Information to verify ownership of the payment method
2.3 Transaction and Financial Information
When you make a deposit or withdrawal — via bKash, Nagad, Rocket, Upay, or bank transfer — the transaction record, amount, time, and method are stored. Full payment credentials are never stored on our servers.
2.4 Automatically Collected Information
The following information is logged automatically while you use the platform:
- IP address and device identification details
- Browser type, operating system, and screen resolution
- Login duration, page visit history, and gaming session data
- Data obtained from cookies and similar tracking technologies
Purpose of Data Use
bajilive uses the collected data for the following purposes:
- Account management: To handle registration, verify login, and keep accounts secure.
- Processing financial transactions: To confirm deposits and withdrawals and to prevent fraud.
- Customer support: To help resolve issues via live chat and email.
- Platform improvement: To analyse user behaviour and improve service quality.
- Promotional communications: To inform you about bonuses and offers, with your consent.
- Legal obligations: To meet applicable legal requirements and to assist in dispute resolution.
Data Security Measures
We apply industry-leading technical and administrative measures to protect your data.
4.1 Technical Security
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL protocol.
- Password Hashing: Passwords are never stored in plain text; the bcrypt algorithm is used.
- Two-factor verification (OTP): An additional security layer for login and important actions.
- Firewall and intrusion detection systems: Active at all times.
4.2 Administrative Security
- Only authorised staff can access personal data, and only for specific purposes.
- All staff are bound by confidentiality agreements and undergo regular training.
- In the event of a data breach, a process is in place to notify affected users within a defined timeframe.
Sharing Data with Third Parties
bajilive may share data with third parties in the following limited circumstances:
5.1 Service Partners
Payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, gaming software suppliers, and technology service providers may receive the minimum data necessary to deliver their services. These partners are contractually required to comply with our privacy standards.
5.2 Legal Obligations
We may be required to disclose information in response to a court order, a lawful request from a government authority, or applicable law. In such cases, we will always provide only the minimum information legally required.
5.3 Business Transfers
In the event of a change in business ownership or a merger, user data may be transferred. However, data protection will continue in accordance with the terms of this Policy.
Cookie Policy
bajilive uses various types of cookies for the proper operation of the website:
- Essential cookies: Required for maintaining login sessions and security. These cannot be disabled.
- Functional cookies: Used to remember your preferred language and settings.
- Analytical cookies: Used to review user behaviour and improve the platform.
You can manage cookies through your browser settings, but disabling essential cookies may cause some features of the site to stop working.
Data Retention Period
bajilive retains user data only for as long as necessary:
- Active account data: Retained for as long as the account remains active.
- Inactive account data: Automatically deleted five years after the account becomes inactive.
- Financial transaction records: Retained for the period specified under applicable financial regulations.
- KYC documents: Retained for the legally required period after verification is complete.
User Rights
Every user registered on the bajilive platform has the following rights:
8.1 Right of Access
You may request a copy of the information we hold about you at any time. We will provide it within a reasonable time after receiving your request.
8.2 Right to Correction
If any of your information is incorrect, you can request a correction through your account settings or via customer support. Contact our 24/7 live chat or email for assistance.
8.3 Right to Deletion
Where no ongoing legal obligation exists, you may request deletion of your account and associated data. However, transaction history and KYC records may be retained for a set period for legal reasons.
8.4 Right to Opt Out of Promotional Communications
You can stop receiving promotional messages at any time through your account settings or via email. Essential service-related messages are not covered by this option.
Protection of Minors
bajilive strictly does not provide services to anyone under the age of 21. Age verification is mandatory at registration. If we identify an account belonging to a minor, it will be closed immediately and the associated data deleted.
For detailed guidance on responsible gaming, including setting limits, self-exclusion, and support services, visit our Responsible Gaming page.
Contact and Complaints Resolution
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated privacy team:
- Email: [email protected]
- Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
We aim to respond to complaints within a reasonable time of receipt. For general queries, you can visit our FAQ section, which covers common questions about accounts, payments, and privacy.
Policy Changes
This Privacy Policy may be updated periodically to keep pace with changes to bajilive's services, new legal requirements, or business developments.
For significant changes, we will send a notification to your registered email address and display a clear notice on the platform. The updated policy will take effect from the date of publication. Continued use of the service after a new policy is published will be considered acceptance of the changes.
To learn more about bajilive and find out about our service history and goals, read our About Us page.